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Our Terms Shape Your Account Experience

When you open an account with us, you're agreeing to straightforward rules that protect both you and pro77.

Account holder rightsPayment and withdrawal rulesData and account securitySupport and dispute resolution

What You Agree to When You Register

pro77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating your pro77 account, you confirm you meet local age and residency requirements where local law permits. You agree to provide accurate identity details during registration, keep your login credentials confidential, and use your account only for your own gameplay. You must not share your

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account, attempt unauthorized access, or use automated tools. We reserve the right to verify your identity at any time, especially before processing withdrawals. Deposits via DANA, OVO, GoPay and QRIS carry their own terms set by each payment provider, and you accept those as part of
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your account setup. If you breach these terms, we may suspend or close your account and may hold funds pending investigation.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Reach Us About Terms or Account Issues

We're here to answer questions about your account, our terms, or any disputes.

YOUR SECURITY

How We Protect Your Account and Data

Our terms include specific commitments to your security and privacy. We encrypt your login session, verify your identity before large withdrawals, and store your payment details according to strict data-protection rules.

Session Encryption

Every login and transaction happens over encrypted connection. We log out inactive sessions after 30 minutes for your safety, and you can end your session manually anytime.

Withdrawal Verification

Before we process any withdrawal, we verify your identity and confirm the destination account matches your registration details. High-value withdrawals may require additional identity checks.

Payment Data Handling

We never store full payment card details on our servers. DANA, OVO, GoPay and QRIS transactions are handled by those providers' secure systems, and we only receive confirmation of successful payment.

Account Activity Monitoring

We monitor your account for unusual activity such as logins from new locations or rapid fund transfers. If we detect suspicious behaviour, we may temporarily suspend your account pending verification.

Data Retention Policy

We retain your account data while your account is active and for up to 12 months after closure for tax and compliance purposes. You can request earlier deletion of optional data where local law permits.

Terms Update Notification

If we update our terms, we notify you via email and in-app message at least 14 days before changes take effect. You can contact us if you have concerns about new terms.

Frequently Asked Questions About Our Terms

Below are the questions we hear most about account terms, payment obligations, and what happens in edge cases. If your question isn't here, reach out to support and we'll clarify your specific situation.

Access depends on local law in your region. We operate where legally permitted, and your eligibility is confirmed during account registration. If you're ever unsure whether you can open an account, contact support before signing up and we'll confirm for your location.

If your deposit fails, the payment provider usually returns your funds within 24 hours. Your pro77 account won't be charged. If a deposit is deducted from your wallet but doesn't reach pro77, contact support with your payment receipt, and we'll investigate and restore your balance.

Withdrawals via DANA, OVO, GoPay and QRIS usually process within 15 minutes after verification, though payments can occasionally take up to 2 hours during peak times. Bank transfers may take 1-3 business days depending on your bank. You'll see the status in your account history.

Your account shows all deposits, withdrawals and game outcomes in real time. If you believe an error occurred, contact support immediately with the time and amount, and we'll review the transaction history. Most balance queries are resolved within one business day.

Yes, you can request permanent account closure through support. Once closed, you won't be able to log in or withdraw remaining funds easily. We recommend emptying your wallet before closure. Closed accounts stay on file for tax compliance purposes for up to 12 months.

Your account remains active indefinitely, but we may send you a reminder email after 90 days of no activity. If your account remains inactive for 12 months, we may place a restriction on it for compliance reasons, but you can reactivate it by logging in or contacting support.

Go to your account settings and update your profile information. Some details like your legal name or date of birth may require verification before changes are finalised. Contact support if you need help updating critical account details or if you're moving to a different location.

Our Terms Shape Your Account Experience

How to Reach Us About Terms or Account Issues

How We Protect Your Account and Data

Session Encryption

Withdrawal Verification

Payment Data Handling

Account Activity Monitoring

Data Retention Policy

Terms Update Notification

Frequently Asked Questions About Our Terms

01 Can I use pro77 from anywhere in Indonesia?

02 What happens if my DANA, OVO, GoPay or QRIS payment fails?

03 How long does a withdrawal take after I request it?

04 What are my rights if I think there's an error in my account balance?

05 Can I close my account permanently?

06 What happens to my account if I don't log in for a long time?

07 How do I update my personal details if they change after I register?

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