Reference

Legal terms that protect your account and wallet

Your account on pro77 comes with clear rules about data, withdrawals, and access.

Data handling & securityPayment & withdrawal policiesAccount access & eligibilitySupport & dispute resolution
Explore the Lobby Read FAQ
pro77 Legal terms that protect your account and wallet
REACH US ANYTIME

Contact us about your legal rights and account

Our support team is live every day to answer questions about your account access, payment policies, data rights, and how to request account changes.

Live Chat Open the chat widget in the lobby lobby footer. Available daily, 08:00–23:00 Indonesia time.
Email Support Send account or legal inquiries to [email protected]. We respond within 24 hours on weekdays.
Phone Call our support line during business hours for urgent account or payment issues.
YOUR DATA SECURITY

How we protect your information and account access

Your account security and data privacy are not optional. We use encryption for all traffic between your device and our servers, store sensitive data in isolated, backed-up systems, and restrict staff access…

Data Encryption

All data between your browser and our servers is encrypted using TLS 1.2 or higher. Your login, payment details, and account balance are never sent unencrypted.

Withdrawal Verification

Before any withdrawal clears, we verify your identity against your account record and confirm the destination payment method matches your registered details.

Cookie Policy

We use functional cookies to keep you logged in and store your lobby preferences. No third-party tracking cookies. You can disable cookies in your browser settings anytime.

Data Retention

Account data is kept for the duration of your account. After closure, we retain records for seven years to comply with payment and tax regulations.

Access Requests

You can request a copy of all data we hold about you. We'll compile and send it within seven business days. Contact [email protected] with your account email.

Security Incidents

If we detect unusual account activity or a potential breach, we'll notify you by email and offer next steps. Report any suspicious login attempts to our compliance team immediately.

Your account, access, and rights — answered

pro77 operates the platform from which you access the lobby and deposit via DANA, OVO, GoPay, or QRIS. Access and eligibility depend on local law. Your account is subject to the terms of service you accept during registration. Disputes or complaints are handled by our support team and, if needed, escalated to our compliance department.

Withdrawals via DANA, OVO, GoPay, or QRIS typically process within one to four hours after verification. Bank transfers may take one to two business days. Once we send the withdrawal to your payment method, the time to see it in your account depends on your bank or wallet provider.

Yes. You can update your email, phone, and payment method in your account settings anytime. To request deletion of personal data, email [email protected] with your account email. We process deletions within seven business days where local law permits. Some data may be kept for compliance reasons.

You can close your account anytime through your settings or by contacting support. We'll verify your identity, process any remaining balance as a withdrawal, and then mark your account as closed. Records are kept for seven years for regulatory compliance after closure.

Yes. We do not store full payment card or wallet details on our servers. Your deposit is processed directly by DANA, OVO, GoPay, or QRIS, and we receive only a confirmation that the transaction succeeded. All communication is encrypted end-to-end.

Contact our support team immediately via live chat, email, or phone with details of the transaction. We'll investigate within three business days and work with your payment provider if needed. If you suspect unauthorized access, change your password right away and notify us.

Reach our compliance team via [email protected] or through live chat in the lobby. For urgent matters, call our support line during business hours. We respond to all legal inquiries within 24 hours on weekdays.

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